USAA reviews

3.3

46% would recommend to a friend

(7,682 total reviews)
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Juan C. Andrade

41% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,682 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
3.0
Mar 4, 2025

Lost

Recommend
CEO approval
Business Outlook

Pros

Good HR dept, Great Legal dept, benefits on par with other companies but no longer better.

Cons

Most of the perks have slowly dribbled away over the years. Wayne tore away the fabric of a member centric, employee centric company. Culture is lost through too many external exec hires vs. Mixing in. We jokingly call it Bank of America

1.0
Mar 3, 2025
Recommend
CEO approval
Business Outlook

Pros

not many, it was a toxic environment

Cons

remote work provided during offer, and salary negotiated down to accommodate this perk, and then usaa stripped away my remote work after starting. I felt cheated. and the culture was pretty horrible on top of this.

3.0
Mar 3, 2025

Meh

Recommend
CEO approval
Business Outlook

Pros

Excellent culture excellent benefits and true dedication to the member

Cons

Slow to react to change

Viewing 547 - 549 of 7,682 Reviews

Glassdoor has 8,373 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.