USAA reviews

3.2

46% would recommend to a friend

(7,684 total reviews)
avatar

Juan C. Andrade

41% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.2 out of 5 stars, based on 7,684 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Feb 22, 2025

Toxic company

Recommend
CEO approval
Business Outlook

Pros

Great benefits Cafeteria Lots of parking Gym Game rooms Starbucks onsite

Cons

Micromanaging Toxic culture Impossible metrics Selling additional products while not being a licensed producer Hard to meet requirements for bonus Bad training High caseload expect to adjust between 150-250 claims a week. Member care gets lost in the shuffle Management only cares about their 30% bonus so they push unrealistic metrics. Low pay

3.0
Feb 22, 2025

It could be better

Recommend
CEO approval
Business Outlook

Pros

The benefits for you and your dependents. One day of WFH.

Cons

Low salary. Very short opportunities to grow inside the company.

1.0
Feb 21, 2025
Recommend
CEO approval
Business Outlook

Pros

The Pay and the bonuses.

Cons

While the compensation at this company is competitive, several issues make it a challenging place to work. Management practices are often ineffective, and there is a noticeable lack of work-life balance. A particularly concerning issue is the workplace culture, where employees frequently speak negatively about one another, and some managers engage in unprofessional conversations about team members based on hearsay. This fosters a toxic and uncomfortable environment. Additionally, unnecessary meetings and unrealistic expectations further contribute to employee dissatisfaction. Despite the good pay, I would not recommend this company for those seeking a healthy and supportive work environment.

Viewing 568 - 570 of 7,684 Reviews

Glassdoor has 8,375 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.