Pros
Most friendly and welcoming company I've been apart of. People are genuine here, i still have relationships with past managers and amazing team mates.
Cons
Some managers (Not to be named here) said that they cared for the military and their families. That was a lie to be blunt. When I was going through hard times in my marriage and missing days here and there my manager told me if I missed another day that I'd be put on restriction. My wife gave me the news that she wanted a divorce and I was devastated, I was not in any way fit for work or to talk to members. Well that manager put me on restriction anyways, didn't listen to me or what I had to say about what was going on. I had the best sales on the team at the time and worked quite a bit of overtime. I had a few disabilities thanks to my service including one being IBS. It sometimes would require elongated bathroom breaks, my manager complained EVERY. SINGLE. TIME. and threatened me with various things because of my severe IBS. She refused to work with me despite being put up by a previous manager as employee of the month multiple times as well as the most recognition in my district by multiple superiors. This manager had it out for me, USAA lost a solid employee because of it.