USAA reviews

If you like being on the phones and getting members to "deepen their relationships" as they call sales at this company then this job is for you. If not don't even think about working for USAA. As soon as training is over they want you to get 2 referrals a day and if you don't that's all you hear from your manager. They don't care if the customer was happy they focus on you not getting a referral. This affects you in moving up, bonuses, special projects etc. So be prepared. They sell it to you like it is not a big deal but that is not the case. The managers have been there a long time and USAA is all they know so they lack the skills needed to supervise people that are college educated. They treat their reps like kids. Don't bother going to HR they more or less say if you don't like it then leave. They serve the military but when they hire military people they treat them like children.

Attrition causes high call volume - back-to-back phone calls. Management feels there is "an opportunity on every call", so it's all about the numbers. If you don't know what FMLA was before, you'll know once you start working at USAA. Morale is very low and a large percentage of employees manage to get on FMLA so they can take off whenever they want and are then "protected". Many of these same employees then go on FaceBook to boast about everything they're doing while on FMLA (pursuing other job opportunities, enjoying their social life, etc.). Employees on FMLA are entitled to all of the same benefits as those who manage to come in every day. There is little incentive to show up everyday and have calls monitored and time micromanaged. FMLA is seriously abused and serves to lower overall company morale, increase call volume for those at work, and prohibit those showing up for work to get any time off.