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USAA

Engaged Employer

USAA reviews

3.3

46% would recommend to a friend

(7,696 total reviews)
avatar

Juan C. Andrade

40% approve of CEO

42% positive business outlook

Ratings by category

3.8

Compensation and benefits

3.6

Diversity & inclusion

3.3

Culture & values

3.1

Work/Life balance

3.0

Career opportunities

2.6

Senior management

USAA has an employee rating of 3.3 out of 5 stars, based on 7,696 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

8K reviews
1.0
Aug 22, 2010

Do Not Work Here!!!!!!!!

Member relationship specialist iii
Recommend
CEO approval
Business Outlook

Pros

Benefits, and how much you are paid

Cons

Stress Stress Stress, you are not told about the fact that say you are sick two days in a row, both days count against you. You are not told when hired how strict they are with their expectations. You have to be a yes person to work here, if you question anything you are asked to do then it goes against you

1.0
Jun 5, 2010

Need Managers to get with it. They do not realize what the job is that you have to do.

Member relationship specialist ii
Recommend
CEO approval
Business Outlook

Pros

Decent pay but medical benefits needs to be more employee friendly. Less out of pocket expense to employees even if they have to pay more for coverage. Medical insurance plan only pays a portion of the doctors visits and then you have to pay the additional $80.00 or more per visit that the plans does not cover. Of course they do give you a debit card with $1000.00 but that can be used up quickly if you have to pay $80.00 per visit off the card, then it comes out of pocket.

Cons

Managers are not available when you need them. They do not want to take any calls when members request to speak with them. They are hateful and need to be trained on how to speak with their employees. They need to take calls so that they know what their employees have to deal with on a day to day basic. Stress level due to poor managers relations is very high.

1.0
Apr 21, 2010

Compliance

Director, compliance
Recommend
CEO approval
Business Outlook

Pros

Bonus and relatively good beni's package

Cons

No work life balance. Leadership does not promote talent.

Viewing 670 - 672 of 7,696 Reviews
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Glassdoor has 8,387 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.