USAA reviews

The role is extremely call-heavy with little downtime, and performance metrics are intense and sometimes unfair. The job can feel more like a production line than an analytical role despite the complexity of the issues being handled. Burnout is common, and it can be difficult to transition out of customer-facing positions. I don't feel empowered to assist members in many scenarios due to USAA not sharing necessary information with us and feel limited by what feels like arbitrary restrictions. I can't count how many times I have been cussed out because of internal errors caused by USAA, simple tasks that should be possible but aren't, and processes that require us to force elderly people who aren't familiar with technology to follow self-service steps online, when the process should be able to be taken care of by you.

Very fast paced, micromanaging tendencies from higher ups and constant very metric driven.