USAA reviews

As a call center representative; what is required as far as how you are rated on each and EVERY call exhausts you after your third call - the volume of calls is astounding it feels like San Antonio is the ONLY call center for USAA and it isn't which is mind boggling.The depth in which we were to speak with the member was crazy because we were still required to take a certain amount of calls each day. I was a top performer I had EE's (exceeds expectations) on all my reviews as a first year employee - I was recognized several times by upper management as well as directors above my entire department - I was chosen to be apart of a special project in just my first year which was unheard of AND I was hand-picked by my manager and my director to be apart of another special group that meant with even higher management and influential persons monthly (this position wasn't to be offered to first year employees...I had been employed for three months and had been on the floor for 3 weeks!) I went above and beyond for my members and the company - I did not like the 35 minute lunches rather than have an hour and 15 min for lunch call reps receive 2 20 minute breaks and a 35 minute lunch b/c we need to 'get away' throughout the day vs all at once - and last it is very true that people 'crack' have melt downs etc - I know several awesome employees that I later learned were being medicated for anxiety, depression, mood disorders etc all due to the stress of the job, wanting to keep their job but not be on the phones, etc - the call center is too big and everyone in the call center is looking for a way out - for a non-member contact position - I posted out for a processing job in the bank when I became fed up with hitting my ceiling and learned that 636 other employees JUST IN MY DEPARTMENT ALONE, had applied for the same job - and this was bottom of the barrel, nothing special, type of position BUT it was off the phones - the goal of EVERY phone representative at USAA. And last....quitting time is in February after the bonus - several hundred employees call in and quit immediately after their bonus hits the bank I saw it with my own eyes - those of us that stay are hammered...but by then you're used to it and you either deal with the call volume and stressors.....or you too eventually quit.

This company is very conservative, and not gay friendly. There are very strict when it comes to tardies, or absences, and strict with time off, even for medical emergencies.