Question 1

Is USAA a good company to work for?

Accepted Answer

USAA has an overall rating of 3.3 out of 5, based on over 8,385 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at USAA to a friend and 42% have a positive outlook for the business. The best reviews about USAA have been left by employees working as Process Engineer, Software Developer & Integrator III and Development Product Owner.

Question 2

Does USAA pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, USAA employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at USAA. This rating has been stable over the past 12 months.

Question 3

How satisfied are employees working at USAA?

Accepted Answer

46% of USAA employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated USAA 3.1 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

Question 4

What are the top reviewed jobs at USAA?

Accepted Answer

Claims Adjuster (294), Insurance Agent (201), Software Engineer (174), Director (121), Customer Service Representative (109), Auto Claims Adjuster (107), Insurance Professional (100), Member Service Representative (93), Financial Advisor (92), Auto Adjuster III (82), Senior Software Engineer (81), Manager (75), Financial Foundations Specialist (70), Insurance Sales Agent (62), Property Adjuster (58)

Question 5

What are the pros of working at USAA according to real employee reviews?

Accepted Answer

"GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance" ((in 1701 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 544 reviews)); "It values support of the military and allows for a great work life balance." ((in 315 reviews)); "Great bonuses every year and christmas parties" ((in 268 reviews)); "Great benefits and depending on the location you have great in office luxuries i.e suana, gym, track, game room." ((in 135 reviews))

Question 6

What are the cons of working at USAA according to real employee reviews?

Accepted Answer

"There was poor management and it made for a hostile environment for some of us." ((in 306 reviews)); "Some managers have been there so long that they don't care about doing the right thing anymore." ((in 243 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 178 reviews)); "Moving a lot of dev work overseas but keeping middle and upper management state" ((in 73 reviews)); "There are constant reports and layoffs." ((in 68 reviews))

Question 7

What are employees saying about USAA layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about USAA layoffs and their outlook for job security at USAA in 2026.

Question 8

What are the top reviewed USAA locations?

Accepted Answer

San Antonio, Phoenix, Tampa, Colorado Springs, Plano, Dallas, Chesapeake, Addison, Austin, Charlotte, Norfolk, Sacramento, Tampa Palms, Virginia Beach, Houston, Atlanta, Texas City, New York, Brandon, Denver, Glendale, Washington, Seattle, Riverview, Salt Lake City, Chicago, Tempe, Raleigh, Indianapolis, Los Angeles

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Great company to work for if you are not on the phones

We know what it means to serve, but you would not know by the way we treat our own employees

Great company!

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