USAA reviews

3.3

46% would recommend to a friend

(7,682 total reviews)
avatar

Juan C. Andrade

41% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,682 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
4.0
Jul 10, 2013

P&C

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Friendly, professional place to work

Cons

Call center, not much time to rest in between calls. Dealing with billing concerns

4.0
Jul 10, 2013

Great company to work for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits, bonus and work/ life balance

Cons

lack of career advancement with those with advance degree

4.0
Jul 9, 2013
Recommend
CEO approval
Business Outlook

Pros

Great mission. Good benefits. I understand the bonus makes the pay comparable with other companies. This place is stable and secure.

Cons

In my area and many others I'd wager, they put an emphasis on getting attention for yourself. Everyone is so busy trying to shine that they don't actually get any quality work done. I am happy to do whatever needs to get done and if I see something that needs done, I'll do it, but I'm not comfortable pushing my way in front of others to make sure the suits see me. It is a waste of energy and is the main issue I have working at USAA. It isn't even that I mind it. The problem is that if I don't do that, I'm either held back or risk getting let go. So much has been said to me by my otherwise wonderful supervisor. I also don't like having to stroke egos. We're all on the same team, let's sit down and find a solution. Having to treat people who are paid by the same company as clients rather than peers just seems unnecessary. It too is a waste of energy.

Viewing 7246 - 7248 of 7,682 Reviews

Glassdoor has 8,373 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.