USAA reviews

3.3

46% would recommend to a friend

(7,681 total reviews)
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Juan C. Andrade

41% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,681 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
1.0
May 30, 2013
Recommend
CEO approval
Business Outlook

Pros

The facility looks nice.... (crickets) And the facility looks nice with covered parking... (still thinking) Umm... I loved my co-workers (for the most part) Yep... That's about it.

Cons

So, are you ready? They lie to new hires about EVERYTHING - yes EVERYTHING. "No, it's not sales, it's helping the member when they mention a need.", turmed into, "If you don't lie to them and get that sale, I may have to fire you.". FMLA, oh dear FMLA. I kid you not, 80% of people that were there long enough to apply for FMLA were on it. I even considered it once I started crying uncontrollably like an anxiety strickened mess when my weekend ended. Who does that? And yes, good ol' politics. Luckily, I am very good at these, but for my friends who weren't, well they were escorted out of the building if you know what I mean. You better not disagree with the company views verbally, keep it in your head. Either your manager will slowly fire you or someone trying to save their own *** will report it. A lot of people cheat their results and make sure they report anything that will make them look loyal to the company to keep the focus off of their lies and betrayals. I know it sounds like a work place soap opera, because it is. In less than a year, 7 people on my team more or less tenured were fired. YIKES right? Now you know why everyone is on FMLA. If you're not there you can't be fired;). By the way, only 2 people out of the 16 that were hired with me are there. What does that say? In a nutshell, DON'T DO IT if you know what's good for you. I would rather be unemployed.

1.0
May 28, 2013
Recommend
CEO approval
Business Outlook

Pros

Benefits...great annual bonus and 401k match

Cons

Where to start? Only accept a position in this company if it is a NON-phone related job(i.e. manager, support staff, etc.) If anyone is wondering where the senior management that caused Bank of America to need a bailout went...please see USAA's employee directory. This was once a company that truly cared about it's members, however it's just a run-of-the-mill financial services company at this point that does whatever necessary to make a dollar. I've never worked for a company where so many employees are so desperately looking for just about any other job they can get.

3.0
May 23, 2013

Stressed but I got out!!

Recommend
CEO approval
Business Outlook

Pros

Health benefits are great as well as compensation/bonuses/employee education credit card.

Cons

The claims department is understaffed. Phones are constantly ringing which does not leave you with time to properly handle a claim and make a liability decision. Referrals have become a major factor, the member does not want to talk about new products and services when he has just had an accident. Granted there may be few referrals that may be appropriate but usually they are not.

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Glassdoor has 8,372 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.