USAA reviews

workload is unreasonable, client military rank often determining factor in final liability - regardless of what the investigation reveals. If you EVER have to use FMLA, you might as well put a target on your back, you will be micro managed and will be terminated for not maintaining the job objectives, which everyone is behind including managers. This is a call center. you are given new assignments daily, but also have to answer general inbound calls and if it is a new loss, you will have to take that claim on as well. Managers have their favorites and most of the time these individuals are the weakest link. Pride tributes from your teammates often serve to get you in trouble, so don't help your fellow adjuster.

The employees which are in direct contact with customers/members bear an immense amount of pressure, stress, and anxiety. They are micromanaged and then rated/judged by self-interested front-line managers who will ultimately determine the outcome of the representative's career. In short, those who are politically savvy will survive. Those who aren't, won't.