USAA reviews

3.3

46% would recommend to a friend

(7,680 total reviews)
avatar

Juan C. Andrade

41% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,680 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
3.0
Aug 21, 2012
Recommend
CEO approval
Business Outlook

Pros

The mission is one you can believe in, and you feel proud to tell people where you work. The benefits are fantastic, and the training is top-notch. The campus grounds are beautiful, and there are so many amenities available to employees who have time to use them.

Cons

Overworked and not enough time off the phones to be able to work claims they way they need to be in order to provide the customer service that is expected. The numbers of members has dramatically increased, but they number of adjusters to handle the workload has not. And your schedule is incredibly micromanaged.

5.0
Aug 17, 2012

Outstanding place to work and great enviroment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great atmosphere I really enjoyed the college campus type work place. The enter is huge and you feel as if you are the company not just a worker

Cons

Distance from where we lived, the traffic in San Antonio is very hit or miss and must bank with them

4.0
Aug 11, 2012

Great company to work for.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Management, excellent training. Coworkers are all friendly.

Cons

Few promotional opportunities unless you are willing to relocate.

Viewing 7360 - 7362 of 7,680 Reviews

Glassdoor has 8,370 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.