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      USAA

      Engaged Employer

      USAA reviews

      3.2

      46% would recommend to a friend

      (7,682 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.6

      Diversity & inclusion

      3.3

      Culture & values

      3.1

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.2 out of 5 stars, based on 7,682 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      5.0
      Mar 30, 2013

      A company that truly cares about their employees and their members!

      Financial foundations senior specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent pay and great training and ongoing training you always learn something new. You can choose many different work shifts and change your shifts every 3 month. Excellent benefits and one of the best retirement planning services I experienced. The building has a gym and this wonderful relaxing chair that gives you a massage when you need it. Daycare center for Moms and Dads that will allow you to interact with your child on your break and spend some time with the little one. Love the parking garage so in the winter I don't have to dig my car out of the snow and in the summer it stays nice and cool.

      Cons

      It is a call center and a lot is expected of you and you have to learn to relax and take vacations and breaks serious. I work 10 hr days 4x a week but I get the same break as a employee that works 40hr week and 8hr days...which means a month I work 3 hours more than a 5 day employee with the same hours weekly as mine...I feel it is unfair because I have to take more calls and I am monitored with more hours on the phone so my phone productivity is different when it shouldn't it should be the same- we both work 40 hr a week.

      Viewing 7360 - 7362 of 7,682 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,373 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.