USAA reviews

3.3

46% would recommend to a friend

(7,680 total reviews)
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Juan C. Andrade

41% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,680 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
2.0
Aug 1, 2012
Recommend
CEO approval
Business Outlook

Pros

Wonderful membership, good co-workers, products, are reasonably ok

Cons

The pressure to cross sell products has increased so high over the last 3 years. They want you to do more with less people. More tenured people are out on stress leave than every before, this includes managers and directors.

3.0
Jul 30, 2012
Recommend
CEO approval
Business Outlook

Pros

EXCELLENT benefits. Can't beat them anywhere else unless you are in the military. Benefits are what keep me! Great members. You won't be able to work and serve anyone more thankful and respectful. USAA members are a special group of people. Awesome, awesome bonus every year.

Cons

Stress of constant sales requirements and phone adherence and effectiveness and metrics continuously increasing year after year. No time to breathe. Strapped to desk 40 hours a week. 35 minute lunches barely give you time to swallow your food before running back to the phone so you don't get in trouble if you're a couple minutes late. You sometimes feel like you're treated like you're a student in grade school instead of an educated adult. Some really horrible managers then some really excellent managers (guess it's like that in all companies). Extremely competitive and difficult to get off the phones if you are hired onto them. Like most Corporate America postitions it isn't what you know it's who you know.

Viewing 7366 - 7368 of 7,680 Reviews

Glassdoor has 8,370 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.