USAA reviews

Can be a good old boys network. Also the company can be very beaurcratic and not very nimble to make change. Recruiting and staffing continually hire peope over qualified in low jobs or I der qualified for executive jobs.

The call center operations are understaffed and extremely over worked The expectations for delivering an "exceptional customer experience" are offset by the new focus on upselling and cross-selling products There is too much micro-managing of the employees and too much focus on meeting the metrics requirements for call avg handle time, referrals, customer follow up, and working diaries Management is constantly redefining the job requirements (adding more work) but not willing to increase the base salary. You're constantly told to rely on the year end bonus which is never guaranteed. The biggest obstacles for most call center employees is getting a schedule they can work and time off to handle other things ( doctor's appts, personal buisness or even family events)