USAA reviews

3.3

47% would recommend to a friend

(7,679 total reviews)
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Juan C. Andrade

43% approve of CEO

43% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Aug 18, 2011
Recommend
CEO approval
Business Outlook

Pros

Benefits and being able to appreciate out military members

Cons

under staffed micro management and all sales

2.0
Aug 7, 2011
Recommend
CEO approval
Business Outlook

Pros

* 8% 401k match * Medical, Dental and Vision * $5k Tuition reimbursement * Easy workload for the average-acheiver

Cons

* Call center * 5 Weeks notification for vacation * You are given a 1 week window to schedule all of your days off for the next YEAR at the end of the current year * Back to back phone calls * No deviation from their call structure * Advancement depends on your sales ability - 30-40% of sales is what is needed for advancement * Sales drives your calls * Stressful if you are not good at up-selling * Kindergarten-like atmosphere where everyone is a winner; if not, they'll make up a metric to present to you * Micromanagement on every level; deviation from your (2) 20 minute breaks and (1) 35 minute lunch results in an opportunity to be passed up for a promotion * Performance metrics are very subjective to the management when deciding promotability * Payscale is on the lower end of the paybands when coming to the company, if you are a mid-level or senior-level, expect to be compensated at the lowest end of your band with "room to grow" - See performance metrics bulletin above * Non-commission job, so there is no reward for up-selling, unless you want to get promoted - See performance metrics bulletin above * Military style compound with security guards manning each gate * Very passive-aggressive coworkers who will do anything to stomp out other employees vying for a promotion * Very conservative atmosphere where everything you say or do must be politically correct * Call center attire need not apply; you must wear business casual unless 97% of the company donates to a corporate directed charity, then it is

2.0
Aug 5, 2011
Recommend
CEO approval
Business Outlook

Pros

Great benefits but not much else to say.

Cons

Not a financial adviser role. Comical referrals based upon "life events".

Viewing 7483 - 7485 of 7,679 Reviews

Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.