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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,677 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      5.0
      Jul 6, 2010

      Best In Customer Service

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      USAA's strong military tradition resonates through all employees. If you care about those in uniform, working here will put you in good company. USAA isn't top ranked in customer service by J.D. Powers or Business Week for no reason. Employees are treated well and in turn are expected to treat customers in the same way. It is a great place to work!

      Cons

      No company can be all things to all people and USAA is no different. Reorganizations have frankly become a part of business as usual which may not be comfortable for some. Innovation is NOT nimble due mostly to the number of moving part (business units) and bureaucracy. For Gen X, Gen Y or Millennial's the culture may feel stifling or rigid.

      4.0
      Jul 4, 2010

      USAA: A great place to work

      Financial planning
      Recommend
      CEO approval
      Business Outlook

      Pros

      USAA offers employees world class benefits in a friendly working environment. The management goes out of their way to offer employees assistance during periods where personal matters get in the way of job performance. The facilities are some of the best around; there is a gym, several food options, sport courts, Dr. offices, ping pong, computers, WiFi, etc. all on site.

      Cons

      The major downside to working with USAA is most positions are phone jobs. This is not telemarketing, but the call centers are mostly inbound, and it makes developing a relationship with an individual difficult. Most people love USAA, but their loyalties are at the company level not with any specific employee.

      Viewing 7555 - 7557 of 7,677 Reviews
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      Glassdoor has 8,367 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.