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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,677 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      4.0
      Jun 15, 2010

      Series 7/66 Licensed Financial Advisor

      Investment services representative iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get a lot of practice helping members with their financial goals. The phones are always busy, with someone needing help.

      Cons

      Good corporate reimbursement for college and advance degree programs. I finished my MBA from a top 25 program, and USAA helped with around 40% of the costs. The drawback is there aren't many positions in the Phoenix area for career advancement for an MBA caliber person. You could relocate to San Antonio, but as a homeowner, $80,000 upside down, that's not likely to happen.

      1.0
      Jun 5, 2010

      Need Managers to get with it. They do not realize what the job is that you have to do.

      Member relationship specialist ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay but medical benefits needs to be more employee friendly. Less out of pocket expense to employees even if they have to pay more for coverage. Medical insurance plan only pays a portion of the doctors visits and then you have to pay the additional $80.00 or more per visit that the plans does not cover. Of course they do give you a debit card with $1000.00 but that can be used up quickly if you have to pay $80.00 per visit off the card, then it comes out of pocket.

      Cons

      Managers are not available when you need them. They do not want to take any calls when members request to speak with them. They are hateful and need to be trained on how to speak with their employees. They need to take calls so that they know what their employees have to deal with on a day to day basic. Stress level due to poor managers relations is very high.

      2.0
      Jun 5, 2010

      Director

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good place to work if you want to live in San Antonio

      Cons

      Very political environment; company run by some folks that aren't frankly that sharp. It is really difficult to attract top talent to work in San Antonio, TX...

      Viewing 7561 - 7563 of 7,677 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,367 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.