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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,673 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,673 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      4.0
      Oct 8, 2009

      Overall great place

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits Great pay Great workplace environment

      Cons

      Communication can be a challenge in such a big place Senior leadership not always aligned

      3.0
      Sep 24, 2009

      great company with a few setbacks,a lot of mental strain and abuse like feelings from members that have high expectation

      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, pay, and with onsite cafeteria, gym, starbucks, and several other restaurants. Great manager always listens and takes action.

      Cons

      company as a whole can be very cumbersome with its size of the business, you feel like your an ant on an anthill. sales is always being crammed down your throat, but yet no commission. constantly changing with new ideas and innovations, then its up to frontline reps answering the phones to handle the abrasive members that call in pissed off b/c of decisions made by head honchos. uneducated 3rd party reps answering calls after hours giving out wrong info., then when i get to work during regular business hours, we have to clean up the mess left behind.

      2.0
      Sep 19, 2009

      Too much uncertainty

      Senior customer account specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits - at the time paid full college education; on campus coffee cart, store, bank, clinic, free flu shots; community feeling.

      Cons

      Constant layoffs; high quota expectations; telephone monitoring, poor morale.

      Viewing 7588 - 7590 of 7,673 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,363 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.