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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,679 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      4.0
      Jul 7, 2021

      Grateful for USAA

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great mission and many opportunities to move around the company and learn new skills, like many people say - USAA takes good care of their employees

      Cons

      Salaries are not as competitive as they used to be, but the benefits are great

      3.0
      Apr 30, 2021

      Strong

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stable financial results year after year

      Cons

      Very regimented and slow to respond

      4.0
      Apr 10, 2021

      New starter.

      Member service representative i (msr i)
      Recommend
      CEO approval
      Business Outlook

      Pros

      High level of investment in training at the outset and a lot of support from trainers and managers . Also USAA seem to be committed to a culture of diversity including one aspect that is often overlooked age!

      Cons

      Significant amount of information needs to be remembered on each call and you can loose confidence when you fail to do everything that is required. Also in the guise of sharing best practice some colleagues are compelled to announce their daily accomplishments telling the rest of us how easy it is for them.

      Viewing 7615 - 7617 of 7,679 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.