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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,664 total reviews)
      avatar

      Juan C. Andrade

      44% approve of CEO

      43% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,664 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      5.0
      Jan 28, 2009

      The Best Place in SA to Work

      Relationship manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Compensation, benefits and opportunity for advancements. More importantly honesty and integrity. They give their employees a fair opportunity to balance work and home life. Overall they do a great job of implementing the "Three legged Stool" of equally focusing on the Member, Employees and Company. This is definitely the best company to work for.

      Cons

      Cost of goods thru Sodexo. Management tends to have their favorites and it seems that they focus more on promoting those individuals. Sometimes there appears to be a greater focus on the bottom line (products sold) versus whether or not you did was best for your member.

      1.0
      Jan 21, 2009

      BE WARY ---- IF IT SOUNDS TOO GOOD TO BE TRUE --- IT IS

      Banking specialist i
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits and the pay.

      Cons

      Sell, sell, sell - even if someone was just calling in asking about charges, etc.... I actually was written up for not offering someone that was over $2,000 in the hole a CREDIT CARD!!! Talk about issuing someone a shovel when they are in the hole. I figured we would never get paid the arrears, and then to give them a credit card with a 5 grand limit ---- HELLO!

      4.0
      Jan 14, 2009

      USAA worth working for.

      Test engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      USAA is great for career advancement because the company is very large and has a variety of career opportunites. There is ample communication between management and staff with a company website and different vehicle for posting ideas and greivances. Recently there was a change at CEO and this has definately impoved the company for the better as the new CEO is interested in employees and happiness and balance. The compensation could be better, but opportunity and appreciation make up for this short coming.

      Cons

      The work/life balance is off . Enployees are tethered to a blackberry and can be called at any time. The job required more than 40 hours regularly and it was pretty high stress. Also, the salary could be improved for what is expected.

      Viewing 7621 - 7623 of 7,664 Reviews
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      Glassdoor has 8,354 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.