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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,663 total reviews)
      avatar

      Juan C. Andrade

      44% approve of CEO

      43% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,663 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      3.0
      Jun 18, 2008

      Pros and Cons

      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Full-time employees get lots of time off: at least 3 weeks a year. There are so many on-campus (our campus is hundreds of acres) perks, I can't even name them all: 5 cafeterias, 3 Starbucks, 3 post offices, 3 gyms, tennis courts, basketball courts, baseball, soccer, frisbee golf, running trails, pharmacy, allergy shots, etc. The wardrobe is casual - which means you can wear jeans every day.

      Cons

      WAY too big; each line of business was built up seperately - still a long way to go before the company works together as one...my happiness has largely depended on the boss I had at the time. I've had awesome, understanding, compassionate bosses, and I've had jerk bosses who refuse to even pretend to listen to your concerns.

      4.0
      Jun 17, 2008

      Build your retirement portfolio here.

      Software quality analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits package is phenomenal. The company culture is very laid back, and the dress code (for most of the year) is casual.

      Cons

      The company is extremely process-heavy. Audit is strict to the point where even practical solutions cannot be implemented, and there is nothing that can't be done without 5 layers of additional bureaucracy to ease the way. The company is headquartered in San Antonio, which is a very bucolic city. If you're a young professional, this probably isn't the location for you. What does one do for fun in SA? Go to Austin.

      3.0
      Jun 15, 2008

      Just another claims job

      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall decent insurance company to work for. Do not have to work really hard to get ahead. If you have half a brain you can succeed here. Benefits are decent. Pay is about average with the industry. Most of the members are officers in the military so they are not low life's like what you deal with at other insurance companies.

      Cons

      Some co workers are incompetent, and so are some managers. Claims Adjusters are not licensed agents so they should not be required to sell insurance products to members. I did not feel comfortable trying to sell life insurance policies to members just in a car accident.

      Viewing 7660 - 7662 of 7,663 Reviews
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      Glassdoor has 8,352 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.