Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,665 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,665 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      5.0
      Mar 23, 2026

      Great place to work

      Business intelligence analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture Fair Pay USAA has multiple companies providing you alot of teams to possible move to

      Cons

      Remote employees dont get enough promotion options and your growth may be capped.

      3.0
      Mar 23, 2026

      Member focused

      Avp-it manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Members come first. Autonomy in work and strong capital position. There is meaningful work and the pace of work is right (work life balance is good relative to financial institutions).

      Cons

      Constant leadership changes, team moves and layoffs. Senior mgt. is put in place by the cliques they belong to and not on core financial or leadership skills. Newer people struggle to break into this and most don't last long.

      1.0
      Mar 23, 2026

      Overworking burned out adjuster

      Property adjuster specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Compensating and benefits are great.

      Cons

      Block opportunities even when you’re qualified. Unrealistic caseload with tight deadlines for complex/large loss claims. No work life balance. Managers bottleneck tasks making it hard to complete work. Claim loads are not spread out evenly. HR does not care. Your mental health does not matter here.

      Viewing 82 - 84 of 7,665 Reviews
      Related searches: USAA jobs | USAA salaries | USAA benefits | USAA interviews | USAA conversations
      ReviewsUSAA reviews

      Glassdoor has 8,355 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.