Is USAA a good company to work for?

USAA has an overall rating of 3.3 out of 5, based on over 8,351 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 47% of employees would recommend working at USAA to a friend and 42% have a positive outlook for the business. The best reviews about USAA have been left by employees working as Process Engineer , Software Developer & Integrator III and Development Product Owner .

Does USAA pay their employees well?

According to anonymously submitted Glassdoor reviews, USAA employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at USAA. This rating has been stable over the past 12 months.

How satisfied are employees working at USAA?

47% of USAA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated USAA 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (200) , Software Engineer (174) , Director (121) , Customer Service Representative (108) , Auto Claims Adjuster (107) , Insurance Professional (100) , Financial Advisor (92) , Member Service Representative (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (74) , Financial Foundations Specialist (70) , Insurance Sales Agent (60) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance" ((in 1707 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 522 reviews)); "It values support of the military and allows for a great work life balance." ((in 323 reviews)); "Annual bonus (but it'd be nice to get that disbursed divided by your pay checks)" ((in 258 reviews)); "Great Benefits, great for furthering your education" ((in 139 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 302 reviews)); "Good managers are hard to come by" ((in 235 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 170 reviews)); "Moving a lot of dev work overseas but keeping middle and upper management state" ((in 75 reviews)); "Constant layoffs and re orgs without anything getting “fixed”." ((in 70 reviews))

What are employees saying about USAA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about USAA layoffs and their outlook for job security at USAA in 2026.

What USAA locations have received the highest employee ratings?

Washington , Sacramento , New York , Virginia Beach , Houston , Dallas , Plano , Raleigh , Texas City , San Antonio

USAA reviews

3.3

47% would recommend to a friend

(7,662 total reviews)

Juan C. Andrade

44% approve of CEO

42% positive business outlook

Ratings by category

3.8

Compensation and benefits

3.7

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Career opportunities

2.6

Senior management

USAA has an employee rating of 3.3 out of 5 stars, based on 7,662 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Mar 27, 2024

Worst CEO in USAA history

Software engineer

Recommend

CEO approval

Business Outlook

Pros

USAA used to be the company to work for. Military mission, great culture, set on core values, innovative company and excellent work life balance.

Cons

CEO has literally tanked the company, Doesn't listen the employees and dictates whatever he wants. Many many employees have asked for transparency and specifically why there have been many changes from benefits to return to office to impacts to culture to innovation cuts, etc. Nothing has been transparent and instead there have been continuous lies from the CEO to upper management. This used to be one of the best companies to work for because the company cared MOST about LISTENING. Now they shut down the employees ability to speak and they refuse to listen. They just dictate whatever they want and could care less that employee satisfaction has hit an all time low of 37% in USAA history. Sad to see a CEO tank such a great company and not live by the core values or mission that made USAA who they were.

2.0

Aug 1, 2021

This company is going downhill fast.

Associate claims adjuster

Recommend

CEO approval

Business Outlook

Pros

-Gym Access (not work from home) -Education assistance up to $10K/yr -Biweekly Paycheck -Youre working in the air conditioning.

Cons

- Call Center Hell - Back to Back Calls - Extreme Micromanagement - Unattainable standards - You end up having to work overtime just to keep from drowning - Toxic Positivity But No Real Resolutions - Constant Pay/Benefit/Bonus Cuts while executives get massive bonuses and the company brags about record financial success - PTO is given but not enough days are made available for you to actually take PTO so you end up having to take unplanned PTO and are written up for it - Pay is not competitive among claims - Schedules do not allow for work life balance - Major Burn Out - Glorified Call Center Representative - Massive IT Issues - No help from management, leadership or executives

4.0

Jul 9, 2021

Great company, Great Benefits, Great Culture

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

USAA is one of the best employers in the world. You can work here your entire career and retire nicely with the benefits. - best retirement benefits (3% pension + 8% match to 4% contribution … yeah you read that right). - great pay and bonus structure - great work/life balance

Cons

The tech side can feel slow paced compared to the industry. USAA allows you to dive deep on your technology, but not wide enough to have a lot of context on the entire tech stack. Pay is great but lagging in the industry. USAA is pretty good about keeping up with this though.

USAA Response

4y

Thank you for your feedback. USAA takes pride in our core values of Service, Honesty, Loyalty and Integrity. We continue to invest resources and time to explore how we can ensure our employees are satisfied with their jobs and benefits. Technology: In the fast-paced technology race, we continue to examine new capabilities and investments in tech that will improve employee and member experiences. Pay Structures: HR does an annual compensation competitive market analysis for all jobs to ensure our compensation ranges are competitive in the market which allows us to attract and retain diverse talent. Thank you for all that you do.

Viewing 7 - 9 of 7,662 Reviews

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Worst CEO in USAA history

This company is going downhill fast.

Great company, Great Benefits, Great Culture

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