USAA reviews

breaks are 20 min and lunch is only 35 min; on the phone non-stop and you are closely watched for any deviations; no opportunities to digest new information because you are required to be on the phone; you will be a small fish in a very big sea; lots of pressure to sell products; closely monitored and coached on every call; the pay is extremely low for what is required for you to do; training is very intense and stressful; lots of role playing

-Salary not high enough -Declining bonuses annually -Small pay raises which are already negated by declining bonuses -Incomprehensible corporate-speak that's laden with USAA jargon -Often feel challenged and overwhelmed for the wrong reasons -No initial training -Too much downtime -Absolutely tedious meetings that left me vastly uneducated at the end -Utilizes almost none of my technical skills that I initially bring to the table -Super boring to listen to my coworkers' chat about random stuff -Plenty of disconnect from my coworkers and, most of all, manager -Pick up new knowledge months later when knowing it during the 1st month on the job would have been beneficial -Glacial progress for projects whether they are big or small; not uncommon for simple requests to be completed in 2 to 3 months -Constant IT problems -Lack of access to important features in software, making my work needlessly very difficult -USAA is way too big and the employees are all over the place -Preaches way too much about core values including Service, Loyalty, Integrity, and Honesty and Diversity and Inclusion but rarely practices them across the board