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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,663 total reviews)
      avatar

      Juan C. Andrade

      44% approve of CEO

      43% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,663 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      2.0
      Jun 1, 2026

      Skilled engineers counteract poor leadership and instability

      Senior infrastructure engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great infrastructure engineers to be in the trenches with, from senior down. Also most leads and staff engineers.

      Cons

      Blatant incompetence at the VP level, down into some of the staff and lead engineers. Inexperienced VP leading by threats instead of example, making impossible demands of engineering teams due to ignorance or malice, I don't know which. Nepotism, gossip and badmouthing, constant injects due to a lack of awareness of their own resources. They've fired people and shifted silos 2-3 times per year without any regard for their own processes or workflows. This place wouldn't stay running if it weren't for the skillful dedication of it's individual contributors, at least for IT infrastructure.

      3.0
      Jun 1, 2026

      Good training and benefits, but no work-life balance

      Property claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good paid training Good benefits

      Cons

      In claims, overtime is required to just stay on top of your work load. They are understaffed for years and the burden falls on you to take care of your coworker's claims and you have to do your claims on your time off. I found I had no work life balance, it was all work.

      Viewing 13 - 15 of 7,663 Reviews
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      Glassdoor has 8,352 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.