2.0
May 17, 2026
Unrealistic metrics and workload
Current employee, more than 3 years
Chesapeake, VA
Recommend
CEO approval
Business Outlook
Pros
Holiday and annual bonuses, PTO, 401k match
Cons
Workload is unmanageable, and the metrics are unreasonable. They will hold you accountable for answering calls and returning voicemail messages within 4 hours even when you're on PTO or calls come in after your shift has ended, It's completely unreasonable. The entire claims department has gone downhill over the past 2 years. It's really sad because USAA was once a great place to work. The claims department is now just a toxic work environment.