USAA reviews

3.3

47% would recommend to a friend

(7,677 total reviews)
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Juan C. Andrade

43% approve of CEO

43% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
2.0
Nov 8, 2025

Don’t be fooled

Recommend
CEO approval
Business Outlook

Pros

Great mission and dedicated employees. Pay and incentives are above industry.

Cons

Don’t be fooled by the mission, unorganized roles and responsibilities and no clear decision makers makes for a “Lord of the flies” environment where everyone is fighting to be the first to an project so they get the recognition. Senior Leaders are not held accountable and will for The most part look out for themselves and not support their staff unless it makes them look good.

3.0
Nov 6, 2025
Recommend
CEO approval
Business Outlook

Pros

- Decent pay - Friendly co-workers

Cons

- Be prepared for call after call - Ensuring member satisfaction on every single call is hard at times - metrics goals not really realistic

Viewing 220 - 222 of 7,677 Reviews

Glassdoor has 8,367 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.