Pros
Very clear mission focused and guiding principle to focus on the member. Regular reminders and focus across all teams who we serve and why our work matters. Great people to work with and organizational values. Very good benefits package and hybrid work environment. The new CEO is refocusing on serving member and the military and ensuring we get things right for them. Company is aware of problem areas and friction points and regularly seeks input and recommendations to make things better.
Cons
None yet. There is some office politics and rapid changes at higher levels but managers and directors do a good job of filtering that away from lower levels. The work tempo can be cyclical between weeks going hard and long hours and some where things die down and not many tasks to complete, but this is partly due to the cyclical connection the military move and pay cycles.