Pros
- Excellent company culture... The company really invests in it's employees & is responsive to our feedback (which is amazing considering how large the company is)
- Work-life balance... I have every weekend off, have yet to work more than 45 hours during any given week (and even then the OT isn't a problem since I'm hourly).
- 401K Program... USAA matches all employee 401K contributions $1 for $1 up to 8% of our income starting our FIRST DAY (unheard of!)
- Affordable & quality health insurance benefits
- PTO is plentiful (32 days during our 1st year at USAA!) and is easy to use once new hire training is complete
- Generous tuition assistance program... The company invests millions of dollars for the professional development of it's employees at all levels
- The Phoenix USAA Campus is beautiful & state-of-the-art on-site amenities (Clinic w/ RN's on staff, Starbucks, fitness center, several cafeterias/cafes, relaxation rooms, tranquil outdoor spaces)
- I get paid very well for what I do
- Turnover is relatively low, so I'm surrounding by highly tenured & talented co-workers that are very helpful to the noobies
- USAA new hire training programs are thorough, extensive, and effectively prepare employees for their daily tasks; my training lasted 4 months!
- Although all new auto adjusters work M-F, 11:00 am - 7:30 pm initially, there are opportunities to "bid" for earlier shifts (the earliest being 7:00 am - 3:30 pm); most adjusters get the schedule they want by the end of their first year at the company
Cons
- This is NOT the ideal job for anyone that is not accustomed to working in a fast-paced and stressful environment... Claims adjusters at USAA are always BUSY!
- This is NOT the ideal job for anyone who is accustomed to working "banker's" hours or only accustomed to working 40 hours a week. At times we do have to put in a little bit of OT every once in a while. All new auto claims adjusters work 11:00 AM - 7:30 PM Monday thru Friday.
- Because turnover is so low, it can take a while to get promoted to a management position
- The company prefers managers have bachelor's (or even graduate degrees at times) for management positions.
