USAA reviews

3.3

47% would recommend to a friend

(7,679 total reviews)
avatar

Juan C. Andrade

43% approve of CEO

43% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Sep 24, 2025

No job security

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits and facilities are pretty impressive.

Cons

Everything goes in circles at USAA as far as changes from the top down. Then your boss calls a team meeting and everyone’s $&@ is on the line.

1.0
Sep 23, 2025

Culture shift

Recommend
CEO approval
Business Outlook

Pros

They use to have a list of pros. Shift to all cons. So sad

Cons

1) over worked due to continued major layoffs 2) Employees don't mean anything like they use to. 3) Culture and company Mission isnt followed anymore by upper management that then trickles down. Everyone wanted to work there. Now everyone is on pins and needles wondering when the next major layoff is. No one is safe. 4) replacing FTE with oversee contractors. 5) very much an unhealthy environment- mentally

Viewing 274 - 276 of 7,679 Reviews

Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.