employer cover photo
employer logo
employer logo

USG Insurance Services

Engaged Employer

USG Insurance Services reviews

3.0

51% would recommend to a friend

(62 total reviews)

Gerald Horton

64% approve of CEO

57% positive business outlook

USG Insurance Services has an employee rating of 3.0 out of 5 stars, based on 62 company reviews on Glassdoor which indicates that most employees have an average working experience there. The USG Insurance Services employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

62 reviews
5.0
Feb 16, 2015
Recommend
CEO approval
Business Outlook

Pros

I really enjoyed my time at USG. The work environment was vibrant and lively. As an intern they had me work on projects that not only mattered, but also projects I could site on my resume making me more desirable to future employers.

Cons

My internship duration was only a semester long.

1.0
Aug 14, 2014
Recommend
CEO approval
Business Outlook

Pros

Powerful Computer and Agency Management System (also a downfall), they have access to several insurance carriers and markets;,talented front line producers and support staff, tools that allow employees to access and work remotely on business trips, weekends and nights. State of the art computer systems that allow very detailed production reports.

Cons

Constant stress, this company thrives on everyday pressure on every employee. When I was there I felt stress everyday. I was constantly worried, anxious and upset with my branch manager. There is no long term investment in front line producer's development. There is open hositality from middle management to frontline employees. They have no interest in seeking feedback from employees and don't even listen to constructive criticism from their customer base, insurance agencies. The accounting department and it's employees are rude to customers and contracted agents. The company is too depedent on their computer system (albeit powerful and detailed) and had an inability to think outside the box if a deal does not fit the computer system. There is open hostility between the home office in PA and the regional offices as the middle managers just scream at employees, literally employees and managers would scream at each other in the branch offices.

avatar
USG Insurance Services Response
10y
USG Insurance Services has always strived to create a culture of education, participation, and success for its employees. We agree that insurance is a relationship driven business, but cannot discount the impact that technology has had in the transformation of our industry and the talent that exists in it. The system is designed to create efficiencies and access to information, making the sales process more comprehensive and beneficial. We spend a great deal of time on training and impactful discussions to enhance our workflows and systems. While we find this former employee's experience disappointing, we will use it as a reminder to continue on the path of our continued success and growth through training and enhancement to the information provided to our staff; noting that we have found the dependency on systems over people to not exist in other reviews, nor in the method in which we encourage the role our staff plays in the sales process.
3.0
Feb 5, 2014
Recommend
CEO approval
Business Outlook

Pros

The owner of the company was very helpful. He would conduct in office training with the interns that allowed us to gain insight on the insurance industry.

Cons

Unfortunately at USG there was a lot of down time. For some reason the head of marketing was in charge of the interns that were not marketing related.

Viewing 58 - 60 of 62 Reviews

Glassdoor has 64 USG Insurance Services reviews submitted anonymously by USG Insurance Services employees. Read employee reviews and ratings on Glassdoor to decide if USG Insurance Services is right for you.