UST reviews

3.8

78% would recommend to a friend

(9,644 total reviews)
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Krishna Sudheendra

87% approve of CEO

75% positive business outlook

UST has an employee rating of 3.8 out of 5 stars, based on 9,644 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UST employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

10K reviews
1.0
Feb 11, 2025
Recommend
CEO approval
Business Outlook

Pros

It was remote. That's about it.

Cons

This position involves working in one of the worst call center environments I have ever experienced. Anyone who wants to work here should expect back-to-back calls from angry clients while everything you say and do is recorded. Despite claiming that they don't want to hire robots, they tend to get pretty upset when you don't repeat every single thing they include in your script. And help is rarely ever around when you need it so if a customer is calling you with a complex issue, you better hope you know how to research it yourself or that it's not too complex or immediate that you can't call them back because that's about the only way you can come close to helping anyone promptly in here. Combine all these factors and you have a job that would burn any sane person out almost immediately.

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UST Response
1y
Thanks for writing in and sorry you had to experience this which goes against our values of humility, humanity and integrity. Noting down your advice and observations. Hope you're now on a growth trajectory you can contribute meaningfully and thrive in. All the best!
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