UST reviews

3.8

77% would recommend to a friend

(9,609 total reviews)
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Krishna Sudheendra

86% approve of CEO

74% positive business outlook

UST has an employee rating of 3.8 out of 5 stars, based on 9,609 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UST employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

10K reviews
1.0
Feb 6, 2019

You're A Number Only

Recommend
CEO approval
Business Outlook

Pros

Really can't think of any.

Cons

Employees at UST are simply a number, they don't care about you at all. From the very beginning you'll know you are a number because your email address will be a letter and your employee ID number, rather than your name. It is very much a foreign run company where you are easily replaced with the next person. Or your jobs are just sent offshore after a merger occurs. The company is big brother and has people monitoring online communities for anything negative from employees, and will fire them without hesitation. The HR Department is horrible, they don't respond to questions in a timely manner, and give you the run around. If you ask HR a question it is an inconvenience. Benefits aren't anything special, and vacation time is minimal. They did finally start to offer a 401k match in 2019 (although limited). All the HR systems they use are the most user unfriendly applications, and some of them appear to be homegrown apps too that give errors regularly. Now, they are even selling employee data to outside firms so that they can send junk mail to your home.

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UST Response
7y
Dear USsociate, Thank you for your feedback. We appreciate that you have taken the time to write about your experience and feelings instead of letting it to go unspoken. We at UST value the feedback from every USsociate as that gives us an opportunity to take corrective action around policies and processes. We understand your frustration and we assure you this is not a usual occurrence in UST. We are a high employee touch point organization, we value our people and truly believe that we are a successful Organization because of our people. Being a digital services organization, we encourage employees to be active on social media and we reinforce the social media policy of UST through regular communication. As any Organization would do, we also ensure that we take necessary action in case of breach of policy. We take utmost care in protecting personnel information and we do not sell employee data. Our employees do receive mails from UST’s benefits providers with whom our employees sign up for benefits. This is a standard practice. We would like to speak with you further to understand the concerns, clarify your question and help remedy the situation where needed. Would you be open to sending an email to HR@ust-global.com for us to connect and talk about specifics? Best Regards Human Resources
1.0
Jan 30, 2019

Awful

Recommend
CEO approval
Business Outlook

Pros

good for early career (Step IT Up)

Cons

Disorganized, poor management, low pay, lack of upward mobility, poor benefits

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UST Response
7y
Dear Ussociate, Thank you for your feedback and we value your inputs. We are interested in understanding a little more regarding the areas you have highlighted. Would you be open to have a discussion? Kindly email us at HR@ust-global.com
3.0
Jul 19, 2018
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and you can make your owns hours. Management easy to talk to and friendly culture. Great people that work there.

Cons

Some projects require long hours. Pay increases are few and far between and employees are underpaid. Employees are promoted with a Title Change and More work but not with more pay. Management is not organized and many meetings are scheduled in the 11th hour. Too much unnecessary stress.

Viewing 142 - 144 of 9,609 Reviews

Glassdoor has 10,519 UST reviews submitted anonymously by UST employees. Read employee reviews and ratings on Glassdoor to decide if UST is right for you.