UScellular reviews

4.2

76% would recommend to a friend

(805 total reviews)
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Laurent C. Therivel

74% approve of CEO

29% positive business outlook

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805 reviews

Reviews about "Compensation"

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1.0
Feb 20, 2018
Recommend
CEO approval
Business Outlook

Pros

Offered decent pay for the coaching role. Insurance benefits and retirement benefits are competitive. Tuition reimbursement is offered. Free cell phone service was provided.

Cons

Senior leadership in the Waukesha call center would push to make changes in culture and performance but would not allow accountability to be held around performance or negativity. Managers and the director offered few ideas for actual change and appeared to be more concerned with the happiness of customer facing associates than with actual results. Coaches are held accountable for the performance of their teams but offered little support to enact real change.

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