On top of working retail hours you are constantly faced with unreasonable customers. People generally are not excited to visit the cell phone store. Customers will almost rub it in your face that the job sucks by saying things like "I wold hate this job" or "Do you really like working here?" Technically the RWC position is a "sales" job, however about 75% of your time is spent fielding complaints/demands from customers, muddling around the poor computer system, and having managers dissect your performance. It is a very political environment making it difficult to get promoted unless you are in with management. The commission changes quarterly and the changes they make do not benefit the sales reps. They recently capped the previously uncapped commission structure. The change There is very little reward for providing solutions and engaging customers as the more current customers that request to work with you begins to cause you to miss the easy walk in sales. Managers hide in their office off the sales floor and would deny customers requests to speak to a manger. There is very little loyalty among the associates due to everyone's plate being too full due to management delegating nearly every operational task onto the associates. A huge con was the constant connection to work. They encourage you to participate in a GroupMe. Aside from GroupMe if you want to make sales you need to have your phone on at all times which is understandable, however customers call with oddball questions or even berate you over the phone when you aren't even on the clock. Meeting and conference calls are mandatory even on your days off, many associates just skip these and face discipline. Due to the turnover, lack of direction, and overall dislike for the job there are always call ins and no shows leaving the stores short handed and increasing stress levels for the employees who have to take care of customers with often times no managers present. There is a huge disconnect between the retail and business channels. Larger business often times cannot be assisted at the store and people in business department will not even bother returning e-mails or calls from RWCs. It was clear to me the business channel had no regard for the retail operations and leads would be passed on behind RWCs backs. It is also challenging to sell their service as they are a Midwest carrier and not fit for larger business accounts.
