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      UScellular

      Engaged Employer

      UScellular reviews

      4.2

      76% would recommend to a friend

      (804 total reviews)
      avatar

      Laurent C. Therivel

      74% approve of CEO

      29% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.3

      Compensation and benefits

      4.1

      Work/Life balance

      3.9

      Senior management

      3.8

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      804 reviews

      Reviews about "Compensation"

      Return to all reviews
      3.0
      Apr 10, 2014

      Used to be an awesome place

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits. Many weeks of training before placed on phones. Good pay.

      Cons

      Changing the metric all the time on how your calls are evaluated, makes it hard to stay above and get counseling all the time. To get into a better role off the phones, it's by who you know, not your qualifications. Morale is very low due to can't keep the systems running properly and makes customers mad and they take out on the reps.

      5.0
      Apr 2, 2014

      A company that really cares

      Retail sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great leadership, passionate employees, cutting edge technology, very good compensation. Employees are empowered to do what's right for the customer while balancing business needs. Only place I've ever worked where even part time sales reps have keys to the door.

      Cons

      Very fast paced environment, change is a way of life here but it's never boring! Customers can be challenging as with any retail place.

      3.0
      Apr 1, 2014

      Not the place to be

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, the training for the actual position was ok (mostly self trained), great compensation if you perform well/put in your dues and depending on your manager - you might get to work from home. It also depends on your own manager if there is any sort of understanding for a work/life balance.

      Cons

      Difficult to advance or be promoted. Management says they want employees to be open and honest but really only if that is thinking the same as the manager. If you have your own opinion, which is not the way the group thinks, this is not the place for you. Also, some upper level managers have favorite employees.

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