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UScellular

Engaged Employer

UScellular reviews

4.2

76% would recommend to a friend

(2,470 total reviews)
avatar

Laurent C. Therivel

74% approve of CEO

29% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Culture & values

4.3

Compensation and benefits

4.1

Work/Life balance

3.9

Senior management

3.8

Career opportunities

UScellular has an employee rating of 4.2 out of 5 stars, based on 2,470 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The UScellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

2K reviews
5.0
Oct 27, 2017

Inventory Coordinator

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Values, Compensation, Management, Work Life Balance, Benefits

Cons

I do not have any cons at this time

5.0
Oct 26, 2017

Great Culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Easy work. Great benefits and pay is good

Cons

If your not used to retail and/or have kids the hours are rough

3.0
Oct 18, 2017

Customer Service Representative: Inbound Call Center

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Agents were encouraged to provide the best service experience possible with minimal rules to follow. Procedure was not strict like many other inbound call centers and could usually be broken at the agent's discretion. Management genuinely worked hard to make sure the employees were properly valued and taken care of first. The philosophy was that happy employees provide the best customer service.

Cons

Customer management database was stored at a remote location with an unreasonable latency in response time, average of 5-7 seconds after searching for a single customer. Systems generally outdated and not cohesive at all. Dealing with the average American consumer 40 hours per week under florescent lighting should be considered cruel and unusual punishment.

Viewing 1681 - 1683 of 2,470 Reviews
Related searches: UScellular jobs | UScellular salaries | UScellular benefits | UScellular interviews
ReviewsUScellular reviews

Glassdoor has 2,546 UScellular reviews submitted anonymously by UScellular employees. Read employee reviews and ratings on Glassdoor to decide if UScellular is right for you.