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      UScellular

      Engaged Employer

      UScellular reviews

      4.2

      76% would recommend to a friend

      (2,467 total reviews)
      avatar

      Laurent C. Therivel

      74% approve of CEO

      29% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.3

      Compensation and benefits

      4.1

      Work/Life balance

      3.9

      Senior management

      3.8

      Career opportunities

      UScellular has an employee rating of 4.2 out of 5 stars, based on 2,467 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The UScellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      3.0
      Apr 10, 2014

      Used to be an awesome place

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits. Many weeks of training before placed on phones. Good pay.

      Cons

      Changing the metric all the time on how your calls are evaluated, makes it hard to stay above and get counseling all the time. To get into a better role off the phones, it's by who you know, not your qualifications. Morale is very low due to can't keep the systems running properly and makes customers mad and they take out on the reps.

      1.0
      Apr 10, 2014

      Worst Job I've ever had

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are good, that's about the extent of the Pros

      Cons

      This company really needs to figure it out. Their so-called D.O. strives to make the customers feel good, but leaves the employees feeling completely unvalued. You get docked if you have to use the bathroom more than just at your scheduled break times. Imagine being a little under the weather, or heaven forbid pregnant! Management in many cases is so clueless that they can't possibly give you any real direction or leadership. You are left worrying day after day if it is your turn to get "let go".

      5.0
      Apr 2, 2014

      A company that really cares

      Retail sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great leadership, passionate employees, cutting edge technology, very good compensation. Employees are empowered to do what's right for the customer while balancing business needs. Only place I've ever worked where even part time sales reps have keys to the door.

      Cons

      Very fast paced environment, change is a way of life here but it's never boring! Customers can be challenging as with any retail place.

      Viewing 2020 - 2022 of 2,467 Reviews
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      ReviewsUScellular reviews

      Glassdoor has 2,542 UScellular reviews submitted anonymously by UScellular employees. Read employee reviews and ratings on Glassdoor to decide if UScellular is right for you.