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      UScellular

      Engaged Employer

      UScellular reviews

      4.2

      75% would recommend to a friend

      (2,467 total reviews)
      avatar

      Laurent C. Therivel

      74% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      UScellular has an employee rating of 4.2 out of 5 stars, based on 2,467 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The UScellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      2K reviews
      4.0
      Sep 9, 2013

      Amazing, fun, rewarding experience

      Retail wireless consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, work-life balance, decent pay plus commission, great co-workers, team spirit, treated with respect and professionalism. Great place to gain many new skills and experiences. The culture and values here are amazing, especially if you believe in doing business in a transparent, ethical way.

      Cons

      US Cellular had a lot of potential but unfortunately the senior execs have fallen asleep at the helm. They talked about winning, being #1, and being able to quickly react to industry and technological changes but it was just talk and no actual plan. Towards the end of my tenure, senior management failed to recognize THEIR own errors and started blaming the retail consultants by demanding ridiculous quotas and started firing people, who in the spirit of the D.O.'s openness, expressed logical and reasonable concerns to sales and store managers. The pressure to sell is now incredible but how can you sell when the services and especially prices are not competitive?!?! They also started to take away programs that differentiated US Cellular from the rest of the wireless companies and then had the audacity to continue claiming that we were still different regardless of the absence of the unique programs. (Battery swap, 30 day guarantee, started charging activation and upgrade fees, etc).

      3.0
      Sep 5, 2013

      A place of growth that seems to be bending to industry challenges.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing Training. I was able to become a better me. Had an amazing experience throughout. The focus on the customer was staggering and we really stood out from the competition.

      Cons

      We have gone from changing too slow to the feel of changing too quickly. Picking up the Iphone way too late in the game. Roll out of the new POS system has been an abomination. There has been a lack of realism when things have been addressed from Execs down to the retail stores and call centers.

      5.0
      Aug 26, 2013

      Retail

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Part time if you work hard runs $30 an hour

      Cons

      Hours are long and weekends

      Viewing 2119 - 2121 of 2,467 Reviews
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      ReviewsUScellular reviews

      Glassdoor has 2,542 UScellular reviews submitted anonymously by UScellular employees. Read employee reviews and ratings on Glassdoor to decide if UScellular is right for you.