UScellular reviews

4.2

75% would recommend to a friend

(2,467 total reviews)
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Laurent C. Therivel

74% approve of CEO

30% positive business outlook

UScellular has an employee rating of 4.2 out of 5 stars, based on 2,467 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The UScellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

2K reviews
4.0
May 24, 2012

Great Values!

Recommend
CEO approval
Business Outlook

Pros

U.S. Cellular has a great system of values and behaviors! The people are good, the organization is small enough to move fast and network well. U.S. Cellular has a great business strategy. I always loved that empowerment was given to the front line employees.

Cons

The Value of Diversity has turned into reverse discrimination. Being a white male means you must be leaps and bounds better than peers or external candidates in order to be promoted. The company is also slow to accept feedback and becomes defensive when suggestions are made. Ultimately though, they make necessary changes after a long amount of time.

1.0
May 23, 2012
Recommend
CEO approval
Business Outlook

Pros

* Great Benefits. * Gain Good Experience with access to unlimited trainings and sales tools\ * Diversity - (at least in my experience in Chicago) * Free Cell Phone Service for employees, and $15 a month for family.

Cons

* Constant Stress: Dealing with customers and management can take its toll. * Perpetual Meetings: Get ready to bash your head in, meetings, meetings, and more meetings. 95% of them are completely useless and simply waste your time. * Brainwashing: The meetings serve one purpose and that's to brainwash employees into gulping the kool-ade, and reinforce the fear factor that keeps employees here. * Weird Religious Jargon and Culture: A few years back they called employees CRUSADERS for US Cellular. The company slogan is "BELIEVE in something better." The plans are called BELIEF plans. * Commission Changes: Every year for seven years the payout on commissioned transaction has diminished, add that to a weak economy and you're making 1/4 the money, and working 3 times as hard. * Incompetent Management: Since the commission changes, many of the best sales employees left to other companies or moved up to management. A good sales employee does not necessarily translate into a good manager. * Callous Upper Management: Years ago an employee felt like upper management cared for each individual, those managers died, left or were fired. The new crew could care less for your well-being. They make employees feel like they're dispensable. What do you expect when the new CEO is a former McDonald's executive? * No Work-Life Balance: They will bleed you until you have no personal life. The needs of the business are GOD, and you must constantly accommodate at your own expense.

4.0
May 21, 2012

Good place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Senior leadership truly listens to their associates, they are open to look at better or different ways to do business, The customer always comes first in decisions.

Cons

US Cellular is a great organization to work for, they are continuously looking for leaders that are not leading by example, unfortunately they are still finding some....

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