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      UScellular

      Engaged Employer

      UScellular reviews

      4.2

      75% would recommend to a friend

      (2,467 total reviews)
      avatar

      Laurent C. Therivel

      74% approve of CEO

      30% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.3

      Compensation and benefits

      4.1

      Work/Life balance

      3.9

      Senior management

      3.8

      Career opportunities

      UScellular has an employee rating of 4.2 out of 5 stars, based on 2,467 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The UScellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      5.0
      Apr 25, 2012

      Good experience

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - great job for a college student - great pay for a college student - work well around schedule - great first time sales job

      Cons

      It took forever to get "certified" to be commissioned. Worked 4 months not commissioned doing the same work as those being commissioned without making the extra money.

      4.0
      Apr 23, 2012

      Location key; the job is what you make of it

      Retail wireless consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Follow the simple tasks that are asked of you as an employee and you can make a decent living at the company. It is a friendly atmosphere; safe to say we have the most loyal customers in the industry with many having been with USCC since the 1990's. Respect, trust & loyalty are key aspects that management drives their RWC's with.

      Cons

      Communication with front-line employees is done with large emails that read like legal documents. There was a significant change in the commissions system that offended a lot of long time employees in the fall of 2011. The company is reverting back to old ways to keep current employees at the company. Little to no pay increase/incentive: the company focus/strategy for growth has shifted from driving sales with equipment that customers yearn for to replacing the RWC role with that of a telemarketer. RWC's are now expected to serve customers in store, make attempts to contact a list of current customers, and make cold calls to "leads" throughout the day. Miss your call quota (well over 100 calls per month) and expect a "coaching" from management. It's a lot of expectation for part & full time employees that only make 11-13$/hr plus a newly restructured commission compensation. More work & less pay won't drive employee or customer growth.... better equipment might; it's what our customers are asking for!!!!

      Viewing 2311 - 2313 of 2,467 Reviews
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      Glassdoor has 2,542 UScellular reviews submitted anonymously by UScellular employees. Read employee reviews and ratings on Glassdoor to decide if UScellular is right for you.