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      UScellular

      Engaged Employer

      UScellular reviews

      4.2

      75% would recommend to a friend

      (2,466 total reviews)
      avatar

      Laurent C. Therivel

      74% approve of CEO

      30% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.3

      Compensation and benefits

      4.1

      Work/Life balance

      3.9

      Senior management

      3.8

      Career opportunities

      UScellular has an employee rating of 4.2 out of 5 stars, based on 2,466 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The UScellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      4.0
      May 23, 2011

      Pretty rewarding experience in the call center, some politics but overall good

      Customer service coach
      Recommend
      CEO approval
      Business Outlook

      Pros

      The best place to gain experience doing a number of things if you are prepared to open up your life and "drink the koolaid". Pretty good benefits and as a rep if you show up and handle the calls like you care then you will be successful.

      Cons

      downside is company making some major changes and they need to listen to their sales people on the front line. Stop treating your middle managers, coaches like they are dispensable. Once you move from being a rep you are not allowed to make a mistake.

      2.0
      May 20, 2011

      Middle Management is the problem...

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      1) The "image" of a caring company that is focused on people. 2) Decent benefits 3) Decent Salary 4) Customers seem to like the company 5) Once a year, your "Opinion" is valued (Culture Survey)

      Cons

      1) Managers are hired based not on ability but on how much they are "liked" or who they know. 2) Managers spend a ridiculous amount of time in meeting/calls and have little clue on what goes on in their functional areas. 3) All associates should be treated with high regard, not just the front line associates in Care Center. 4) Intelligence and ability is a liability, ESPECIALLY for minorities. 5) Under representation of minorities in leadership. 6) If you are not a "yes" person, then your career is over! 7) Kissing butt is more valuable than actual ability. 8) The concept of The Dynamic Organization is used as a weapon to threaten people with. "You're not a good fit for the D.O."

      1.0
      May 16, 2011

      I MIss Jack

      Rwc
      Recommend
      CEO approval
      Business Outlook

      Pros

      good insurance 401K is good hire dum people as managers that have on wirless expt. if you dont kiss your managers tail you will never move up

      Cons

      This place has went down hill fast ben here allmost 4 years when i started it was great good pay good managers i even went into a leadership training program after witch i was never asked about moving up or geting a manager job then when i asked they said i did not meet the requarments. if you dont kiss your managers butt you will never move up. they controll if you move up or not and if they dont like you you want move up. oh and this new plan stuff then did cut our pay by 505 and then did not come out and tell us that they just tryed to cover it up : and the DO is trach now they changed it and did not even tell us. i am leaving as soon as i find a better place

      Viewing 2383 - 2385 of 2,466 Reviews
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      Glassdoor has 2,541 UScellular reviews submitted anonymously by UScellular employees. Read employee reviews and ratings on Glassdoor to decide if UScellular is right for you.