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      Uber

      Engaged Employer

      Uber reviews

      3.7

      65% would recommend to a friend

      (16,230 total reviews)
      avatar

      Dara Khosrowshahi

      70% approve of CEO

      53% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.3

      Culture & values

      3.3

      Work/Life balance

      3.1

      Career opportunities

      3.0

      Senior management

      Uber has an employee rating of 3.7 out of 5 stars, based on 16,230 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Uber employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      16K reviews
      1.0
      Jun 24, 2015

      Worst company to join

      D-ops
      Recommend
      CEO approval
      Business Outlook

      Pros

      The reason I was attracted was its startup market. Each region has relative autonomy, so there's a good degree of breathing space. I also liked the company's overall vision.

      Cons

      They treat their employees like they treat their drivers: subservient. I've never interviewed somewhere where I actually felt like the interviewers were against me. I should have taken that as a red flag, but I joined anyways and quit a month later.

      2.0
      Oct 20, 2015

      Marketing Manager

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Casual workplace, paid healthcare, Uber credit and other perks. Most importantly, it's a great product.

      Cons

      Terrible managers and bad office politics. Managers receive little to no training and it shows in their inability to handle leading teams. It's somewhat reminiscent of middle school - lots of backbiting and gossip, bordering on sabotage. Very unprofessional environment, bordering on toxic.

      avatar
      Uber Response
      10y
      Thank you for your honest review. We've launched manager feedback surveys to identify areas for training. I'd like to connect with you offline if you're willing to get some more insights into your experience. Best, Andrew, alevy@uber.com
      2.0
      Sep 2, 2015

      No communication, questions are ignored

      Customer support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      good pay, great schedule, easy work

      Cons

      They brought on 100's of Manilla CSRs but fired 1/2 of the US work from home team. Not cool. Questions having to do with pay, contract, etc. are ignored both privately and in meetings that are supposed to be able to ask anything. Nothing is standardized, the partners are clueless and frustrated and most of the WFH US team is looking for other work.

      avatar
      Uber Response
      10y
      Thank you for taking the time to share your thoughts. I've passed along your comments about lack of communication to the CSR leadership. Regarding the changes in workforce, Uber is indeed evolving it's strategy and structure around customer support/service representatives. We're continually launching new products which means our customer support environment is more complex. To address the complexity, we're building centers of excellence (COEs) around the globe (included the US) to better serve the customer on support issues. With any change, it takes time to train and for everything to settle in. If you have more feedback on how we can improve CSR work at Uber, please don't hesistate to reach out to me. -Andrew, alevy@uber.com
      Viewing 37 - 39 of 16,230 Reviews
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      Glassdoor has 35,929 Uber reviews submitted anonymously by Uber employees. Read employee reviews and ratings on Glassdoor to decide if Uber is right for you.