Uber reviews

3.7

65% would recommend to a friend

(16,300 total reviews)
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Dara Khosrowshahi

71% approve of CEO

53% positive business outlook

Uber has an employee rating of 3.7 out of 5 stars, based on 16,300 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Uber employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

16K reviews
5.0
Oct 26, 2015
Recommend
CEO approval
Business Outlook

Pros

+ Highly motivated, talented, personable engineers to be inspired by + High impact, minimal bureaucracy + Values of ownership, responsibility, and where "the best idea wins"

Cons

Personally, I typically put in more than just 8 hours a day, but I've never had to work longer than I wanted to. I think it comes along with having a job you enjoy at a company with lots of interesting work to do.

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Uber Response
10y
Thanks for the honest review. Your description of how you work I think is very representative of the culture here. Keep it up!
3.0
Oct 5, 2015

It is not what it claims to be.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

As a researcher I come to discover that Uber has a lousy customer service related to the partners. Uber Support team is very narrow minded since I have personally witnessed drivers being treated with disdain as the best way for Uber to “allegedly” support their riders. I long for the day when no one would want to drive for Uber anymore unless Uber shows respect and add to the values to their partners. Drivers are the faces that riders see not the $55 Billion team sitting in the crystal tower with more lawyers than the American Bar Association. Not being honest with the drivers/partners is sending a message from corporate that this is how the game is played, therefore the driver passes this subtitle along to the rider and oftentimes unconsciously. For example Uber claims in a document published on January 30, 2015 that drivers will be charged 20% for UberX and 28% UberXL request and an additional $1 safe ride fee. Those fee seemed to have been acceptable but after April 12, 2015 Uber started charging more without notice.

Cons

Uber office workers treat drivers with disdain. Drivers are being treated as a number. Even unruly and drunk Riders are given options to rate drivers. Uber's Owners are very arongant

2.0
Aug 22, 2015

Former Community Manager on the East Coast

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

• Amazing, smart, fun coworkers • You can be creative in terms of how you go about your job • Meritocracy for the most part • Organized and efficient overall • You can work from anywhere... you have a home base office but if you're traveling, you can work from that Uber office. They don't care what you do as long as you get your work done. • Hipchat makes it easy to stay in touch with colleagues all over the country

Cons

• Very stressful • Long hours • You work evenings, weekends, and holidays • Constant metrics-based evaluation means you're always thinking about the next thing • Hard to wait on stuff from the Design team, which is at HQ so if you're in an office that's not there, you feel like you're blind and dependent on them

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Uber Response
10y
Thanks for this feedback, I see that you've left the company but I'm going to bring this review to the attention of HR. It's got some great insights into remote work / satellite offices. -Andrew
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