Uber reviews

3.7

65% would recommend to a friend

(16,300 total reviews)
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Dara Khosrowshahi

71% approve of CEO

53% positive business outlook

Uber has an employee rating of 3.7 out of 5 stars, based on 16,300 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Uber employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

16K reviews
2.0
Feb 5, 2019

Work /work balance

Recommend
CEO approval
Business Outlook

Pros

they revamped their salary and equity structure once employees started leaving amidst all of the self-inflicted turmoil in 2017. so some employees received hefty adjustments upward to align with the bottom of the market equivalent bands. early employees were able to keep what became a generous (generous because of non-retro changes that were made) Uber credit benefit to be used for rides & meals. you get to work with some very smart, capable, driven-by-ambition young people who foresee themselves achieving great things elsewhere.

Cons

Zero work /life balance. Internal politics are rife with domain protection and territory management in order to achieve career growth. Total focus on individual achievement and some toxic team dynamics depending on which org you work in. Fringe benefits (meals, Uber credits, (un)limited vacation, facilities, training opportunities) are 2nd class. Institutional sexism and ageism, with less and less transparency as issues are bubbled up to the surface. This has created a cover-up culture that spends heavily on spin and PR. Huge technical debt across several organizations.

1.0
Jan 16, 2019
Recommend
CEO approval
Business Outlook

Pros

The people I met at Uber were friendly and diverse culturally. I also like that we had free snacks and meals. Location is decent, located near a BART station though that will change soon with the new office in Mission Bay.

Cons

I don't even know where to begin, everything I learned through my experience at Uber was basically a confirmation of things NOT to do when managing a team, building a new org, developing new processes, and implementing policy changes to external customers. Perhaps it's given me valuable insight into what doesn't work. The company grew quickly and has reached a size, in my opinion, that isn't considered a "start up" anymore. However, the tenured folks there still had that "move fast, break things" mentality without realizing that now their mistakes have a cascading affect across 100s of people working in their org. I'd like to have seen more strategic and intentional decisions versus experiments (sometimes even ignoring data) based on "intuition." I also continued to see people being handed roles only because they were there at the right place, right time. Middle management was the worst I've seen with first-time managers who had little understanding of how they should serve their team. There was no trust between my team and my manager although we got along well outside of work. With this type of management, there was no accountability into one's work and very little (if at all) individual goals. Dara's All Hands were usually inspirational, but I rarely felt proud about my work. I wasn't challenged and felt like I was wasting my time, not being able to contribute in a more meaningful way. My skills and experience wasn't put into good use. All of my coworkers are miserable in their roles and feels stuck. I pray that they will be able to dig themselves out of this hole and find something more engaging. The benefit was also SO BAD and management continued to ignore and delay a proper response despite MONTHS of effort from team members across the US to bring this topic to the forefront. When I left the company for a new job, my new salary literally increased by more than 3x of what I was getting at Uber.

4.0
Jun 1, 2018
Recommend
CEO approval
Business Outlook

Pros

Its a company that wants to do the right thing. You work on a product that is important to so many people in a very real way. It has a great mission that can change the world.

Cons

Some of the old uber is returning unchecked. In particular the bad managers are now rising up after hiding and there are stories of intimidation and fear to control people. Today I heard a manager telling very new and junior staff while talking about money and stock at their work area, that uber only knows about them what he tells them, so if they want a pay rise, stock anything they should look after him (in a very not so joking way). Please don't let the old uber return, the new uber is a much nicer place to work.

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