Ulta Beauty reviews

3.3

55% would recommend to a friend

(13,986 total reviews)
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Kecia Steelman

58% approve of CEO

47% positive business outlook

Ulta Beauty has an employee rating of 3.3 out of 5 stars, based on 13,986 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ulta Beauty employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
3.0
Aug 30, 2012
Recommend
CEO approval
Business Outlook

Pros

- Learning about new beauty products before they come out. - 50% off on salon services, and 25% off on merchandise. - Negotiable salary/hourly pay. - Chances to move up, or to work in different positions you may be interested in.

Cons

- Lack of direction when being trained. - Most coworkers I came across seemed unfriendly, and barely smiled even when around customers. - No benefits offered for part time employees. - You have to bring clear bags to keep your stuff in, get green dots on the bottoms of things you bring in from home, and a manager has to inspect your beg before you can leave work to make sure you didn't steal anything. Not only is it a hassle to have to wait around for an available manager, but it also makes you feel like a criminal. - Lack of hours, unless willing to work positions other than what you're hired for. - There are no employee discount cards. You have to use your paycheck stub to get a discount. Management also has to do the discount, which means you have to wait for them to come over to do it making people behind you wait longer in line.

3.0
Aug 30, 2012

It was like a rollercoaster

Recommend
CEO approval
Business Outlook

Pros

- Great gratis (if you earn it) - Fun coworkers - Flexible schedules - Room to grow

Cons

- Management changed often, and sometimes without more than a couple days notice to employees. - Rules and policies seemed to change often - Pay isn't very good, considering you have to be 18 to work there. I was started at $8/hr and got a .25 cent raise each year I was there.

4.0
Aug 27, 2012

Great job if you're into retail and makeup!

Recommend
CEO approval
Business Outlook

Pros

I've been at ULTA for a little over a month now, and I must say, it's better than I expected! If you have any retail experience at all, you should know that there'll always be a tough customer here and there, you'll always be on your feet and you may not always like every manager, but I'm happy to report that all of that has been a non-issue in my case. I work register/floor/stock and love the variety even if I'm wiped out by the end of the day. My starting pay is $8.50 (No complaints here! The job is simple!) I suppose this varies by store/managers, but when it is slow, employees are expected to take it upon themselves to get things done (put returned items away, restock/face shelves). I love that my managers are down to earth and realistic with a sense of humor, albeit a tad unorganized at times. The ladies (and gentlemen!) I work with are not clique-y or catty as one might expect from working at a beauty retail store. Hours for part-timers are fair, and they're very open to working with my ever-changing availability due to school. Employees that have worked there longer than myself are always excited to teach me about new products or answer my questions. ULTA has a sense of community that I appreciate. When you're having problems with a customer, another employee is usually happy to step in and help. Also, HELLO 50% salon and 20% off retail items! It's a huge perk that everyone loves. (;

Cons

Managers tend to be unorganized half of the time. In my store they tend to lose important documents regularly. The girls (employees AND managers) tend to be a bit gossipy. Not mean, just talkative. I've seen it distract them from customers or putting things back on the shelves, and I tend to have to pick up the slack. It doesn't happen too* often, but often enough to be noticed. Employees don't promote upcoming Ulta events often enough! I find that I'm usually the only one doing so/handing out flyers. I've heard a lot of talk about gratis for employees, but I have yet to receive anything for free. I'd really like to since there are SEVERAL makeup brands we carry that I am absolutely unfamiliar with and would love to try so I can recommend it to customers when they come to me for advice (which happens very often). It's something managers tend to mention time and time again, but I have yet to see it.

Viewing 13738 - 13740 of 13,986 Reviews

Glassdoor has 14,290 Ulta Beauty reviews submitted anonymously by Ulta Beauty employees. Read employee reviews and ratings on Glassdoor to decide if Ulta Beauty is right for you.