Ulta Beauty reviews

3.4

55% would recommend to a friend

(13,976 total reviews)
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Kecia Steelman

58% approve of CEO

47% positive business outlook

Ulta Beauty has an employee rating of 3.4 out of 5 stars, based on 13,976 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ulta Beauty employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
3.0
Jun 22, 2012

If only Corp knew the TRUTH!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits, discounts, continued education, working with some of the best people in AL, Great Customers , 401k , great company on corporate level, paid vacation, sick days, personal days, time off for death in family, and knowing they will be around for the long haul.

Cons

Corporate is out of reach for employees that started working here because they believed in the company and what they thought it stood for. If we really had the all mighty open door policy then employees wouldn't feel so abused after telling in house management or even better the DM about a problem. The downside to this company is that they spent so much time and money on a rule book that is worthless unless a manager needs it to use against you to cover her tracks. I work in a store that was opened without even 1 person who came from already working with the company. We all know this was a Huge mistake! Well I'm sure corporate doesn't because from what we see everyday we are pretty sure lazy, rule breaking, unprofessional, unruly, and unmanageable employees are to blame for low #s or customer complaints! Funny how all we see is management sitting in the office, huddled around the store, or anywhere else they can find to talk about employees like we are still in middle school and they are the perfect elite bullies! Its very sad when you see a store that could make Ulta's top 10 without a doubt being put down / kept down by a ever changing management team that is unqualified for a snow cone stand much less a company that is on the top list in USA for up and coming companies. Mobile AL isn't the Ulta it could be. I love this company but HATE this location! But don't be fooled by smoke and mirrors! I know what your thinking .... We have tried calling the DM, employee hotline, even our DM's boss the HR manager for our district and I could still PROMISE you that Corporate has not one clue that anything is wrong down here in AL .... if anything .... they think they have an Amazing management team that has it horrible because they have a worthless, uneducated, and blah blah blah staff.

1.0
Jan 13, 2009
Recommend
CEO approval
Business Outlook

Pros

The 25% discount, and the gratis the company ocassionally gives out after you work your behind off.

Cons

Everything. No insurance offered for part-timers, horrible lack of hours, bad management, exspensive to keep up with dress code along with hair styles and trends.

3.0
Oct 23, 2023
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, fun working environment (at times), includes both services and retail sales, part of LVMH luxury beauty brand, opportunity to earn tips & prizes with sales contests/incentives, Full Time position offers full benefits (Medical, dental, 401K options (that are matched up to 5% by employer), and paid vacation and sick time.

Cons

Requires standing almost entire shift, Base pay is not on par with cost of living and merit based raises are often stingy and/or not given in a timely manner. Management is often lacking & store has high staff turnover and is often grossly understaffed. Proper security staff is lacking relative to high shoplifting/"smash & grab" incidents continuously recurring. Necessary store supplies are often neglected & often not received in a timely manner when ordered. Communication is often not thorough between management, corporate & store levels on most issues. Corporate greed tends to rule in this large company. Unrealistic goals and expectations are set & employees are pretty much set up for failure because of it. There is no cancellation policy or fee (and therefore consequences) for late cancellations/no-showing to booked appointments (which only hurts the employee). Does not always live up to its "values" in most aspects.

Viewing 136 - 138 of 13,976 Reviews

Glassdoor has 14,280 Ulta Beauty reviews submitted anonymously by Ulta Beauty employees. Read employee reviews and ratings on Glassdoor to decide if Ulta Beauty is right for you.