Unicom reviews

2.8

35% would recommend to a friend

(54 total reviews)
avatar

Chris Earle

43% approve of CEO

34% positive business outlook

Unicom has an employee rating of 2.8 out of 5 stars, based on 54 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Unicom employee rating is 22% below average for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

54 reviews
1.0
Mar 14, 2015
Recommend
CEO approval
Business Outlook

Pros

Meeting nice co-workers apart from that nothing.

Cons

Now I'm not one to actually write reviews about companies, but with this I feel it is necessary just so I can make people aware of what Unicom is - FULL OF LIES. I'm 18 and I actually quit a course just so I could work here, because stupidly I thought it would be worth it. I'm a very friendly mature, young woman, who works hard and tries their best with everything. Now with this company you are working ridiculous times from 9-6pm mon-fri. But you HAVE to be in at 8:45am why wasn't this stated in the job title?!?! And you don't get paid for those 15 minutes, it’s just a "brief meeting" of oh let’s play some charades or football and musical chairs and it would give us that luck of getting appointments. Honestly what a JOKE. I felt like since I was the youngest, that I'm in a different mind-set than the rest. Now with my pitch which I had to write up twice because "it was wrong and too long" but the manager said it was not exactly right in the end so I was left confused of what to say, and the most important bits such as knowing what voip is and the percentages that Unicom "offers" I wasn't actually told! and when I was on the phones literally calling after calling and calling, I put the phone down just to think about what to say for my next and to reflect on what customers were saying I got told off every time just for resting for like 10 seconds!!! And was forced to get back on the phones when I literally had been calling non-stop. Then I look around the room and people are having conversations or are on their phones? I have only been here for 7 days and I was still trying to process everything. But on my second day of work I got told that I made 74 calls and that 200 is the bare minimum I was left agitated because I had spent the day and the day before in training for my pitch so I couldn't do a lot of calls. The manager is always angry at the amount of appointments we all try to make and say it’s not good enough. I feel so sorry for the rest of the people there trying their hardest at making appointments. The manager comes out and says it’s so "easy" to make these appointments, but seriously it’s so hard. When I started I was told to wear very smart black trousers/skirt and white shirts and black cardigans, so of course I went out and brought a dozen of these, and when I came in everyone was wearing white tops different coloured cardigans the whole lot. Plus the management are bullies, one of them was laughing and swearing about this man who was one of his employee’s and claimed that he smelt so bad, now that isn't his fault, maybe it’s because of all the stress you put on people who have just started! They have nothing better to do than to talk about employees behind their backs! I felt so angry at this!! And the next day he never returned, he was a lovely guy. So you just never know if they are talking behind YOUR back they are very two faced people who only care about the money they are getting and not worrying about how employees are feeling. Though, I've got to say the best thing about this company is the colleagues I have met, all are very kind and helped me with my pitch on what to say and actually give me feedback on my performance, I hope I stay in contact with them for a long time. Yesterday, I walked out at lunchtime, and before that everyone was worried on that I was very quiet that day and I told them I wasn't happy, even one person in the management team and that person said that you shouldn't worry about getting appointments to just try and talk to the customers, but why have they been pressuring me to get appointments all day long? Even setting me targets. Honestly, the management team are very disgusting literally touching girls and touched me on my shoulders, just being very crude and sexist, they all have woman at home why touch/speak to your female employees like that? They all might say its ok, but it really isn't they should be setting examples to their staff. I know when I walked out it was wrong of me and very unprofessional I totally get that, But I felt that they'd try and leer me back in if I spoke to them. So today I tried to call up my manager to apologise of how unprofessional I was yesterday and I was put through to one of the second managers, and my manager didn't want to speak to me, now isn't that unprofessional of him to not want to speak to me? This isn't high school mate! How rude of him! It honestly really upset me because I thought different of him. The head of the company, a good man actually came in last week and had a go at my manager and honestly he deserved it, he isn't very good at managing the place! I've been actually offered a new job and I know it will be heaps better than Unicom. A lot of people don't even stay here for long, because they just fire them. PLEASE DON'T WORK HERE unless you want to worry about if you are going to get fired or not, because your job is always on the line.

3.0
Feb 5, 2015

All right at first

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Laugh-a-minute at the office, colleagues nice and friendly, informal easygoing environment

Cons

I was only there three days. I thought it was going to be all right at first. But on my fourth day, I got snapped at by a manager for being "late" - er, my scheduled start was 0900, and I was there at 0850. He said staff are supposed to arrive by 0845. I asked repeatedly if staff were being paid from that time, and it took me ages to get a straight answer, which turned out to be in the negative. I said that I wasn't happy about being expected to work for free at any point of my working day. He said it was "only" 15 minutes. Well it might be now, but then it'll probably extend to 30, then 45, then 60...I said if he wants staff there from 0845, he needs to pay them from that time, even if it doesn't seem that much to him. He said it's so he can give us a team briefing, to "motivate" us for the day. I asked why he can't do that at 0900, and his reasoning was it would take time away from us making calls. What, and his BS games of Charades and Musical Chairs don't (no, I'm not making that up)? The best bit was that when he had a pop at me for being late, he was coming in at exactly the same time as me - so if he's reading this, you're a hypocrite. Anyway, I told him I had no wish to carry on working there and he couldn't believe I was quitting for the sake of "only" 15 minutes. But 15 minutes, 2 hours, makes no odds.

1.0
Nov 21, 2014

Shambolic

Recommend
CEO approval
Business Outlook

Pros

Nothing comes to mind- even after thought

Cons

Poor pay (below the national minimum wage in some instances), poor training, lied to and disrespected by managers, urged to lie to customers, call centre housed in disused building

Viewing 46 - 48 of 54 Reviews

Glassdoor has 71 Unicom reviews submitted anonymously by Unicom employees. Read employee reviews and ratings on Glassdoor to decide if Unicom is right for you.