Product: Very backward.
Credit policy is set based on mortgage guidelines. Lack of creativity, when there are excellent clients that do not fit all 5 boxes, the credit team will have auto declines, which makes absolutely no sense. Pricing is not competitive. So when there is a prime deal, Wells Fargo, Chase et al will gobble up the deal. The underwriting teams used to do personal / retail mortgage and have absolutely no idea of basic accounting and C&I underwriting guidelines. Perhaps they should freshen up on basic accounting / credit courses.
Cash management: Still using technology from last decade. No one knows what they do except for reorganizing their teams on a continuous basis and pretending to be busy.
Communication: Unclear / Confusing
People need to be "friends" with certain groups to find out whats going on with various groups/partners.
Culture: Passive Aggressive. Often times my group becomes the scapegoats of other groups failures. They won't tell you why but they stab you in the back with smiles.
Goals: Unrealistic
Upper management wants to be top 10 bank in the U.S. So, they will set unrealistic goals and trickle down to worker bees. In turn, many people leave because it is unrealistic and the vicious cycle continues. Therefore, the bank has slowly becomes the laughing stock of the industry.
Technology: Prehistoric
DOS base software (I don't even know what DOS is). Which means no transparency, that causes duplicated efforts and internal territorial fighting.
Operations: Less than sub-par
When there are deadlines, and the ops quote you 5 days of SLAs, the turn around time is NEVER 5 days.
